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Evolved Radio

Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders, and other interesting minds. Exploring the evolution of business and technology.
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Now displaying: Category: general
Aug 7, 2023

On this episode of Evolved Radio Podcast, I’m speaking with Orrin Klopper, CEO of Netsurit, a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field.

But it's not just Orrin's personal story that we explore in this episode. We also discuss the current state of the managed service provider (MSP) industry. Orrin sheds light on the consolidation happening within the industry, driven by private equity firms and the desire for liquidity events. We learn about the challenges MSPs face in finding new customers and the impact of emerging technologies, particularly AI.

Furthermore, Orrin reveals his company's unique approach to customer support agreements, highlighting the importance of incentivizing customers to follow recommendations. We also explore their company's "managed innovation" service and how it differentiates them from competitors.

Moving beyond the industry, Orrin shares valuable insights into building a purposeful and supportive culture within an organization. We discuss the importance of supporting employees' dreams and aligning the company's purpose with that of their clients. We also dive into their programmatic approach to management, focusing on personal and professional development.

Throughout the episode, Orrin emphasizes the significance of cultural alignment and differentiation in an industry where IT services are becoming increasingly commoditized.

Join us on this episode as we explore the MSP industry and the power of supporting the dreams of the doers. Don't miss out on the valuable insights shared by Orrin, a true industry expert with a passion for growth and purpose


This episode is brought to you by Evolved Management Training Courses.

Training built for your MSP specific needs.

May 4, 2023

Today I’m joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil’s experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and building the sale channel for several high-growth SaaS companies like Hootsuite and Revenue.io.  In this episode, Phil shares his insights on winning more business, the importance of role-playing, why cold calling gets a bad rap and actionable tips on identifying your ideal customer. Please enjoy this insightful conversation with Phil.

This episode of the podcast is brought to you by Evolved Training Courses. Training built for MSPs.

Jan 3, 2023

Today on the podcast I’m joined by Alastair Woolcock, CSO with Revenue.io. Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io. It’s a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the art and science of being successful at sales, the people, the tool, and the technology. Please enjoy my conversation with Alastair.

Sep 29, 2022

Hey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different. 

You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this episode. 

So the episode today is a fun gameshow-style event where myself and other MSP industry experts are answering some surprisingly difficult retro tech questions. It’s a fun event and you can play along with us. Then at the end, you’ll hear each of us tease our podcasts, so you can go check those out on your podcast platform of choice.  I hope you enjoy this fun episode.

Aug 17, 2022

Today on the Evolved Radio podcast I’m chatting with Kevin Crowe. Kevin is the Executive VP of Customer Experience with Long View Systems. 

If you’ve ever heard me tell my origin story about working in an early hyper-growth company, I’m talking about my days at Long View. Even back then Kevin was a fantastic storyteller and an adventurer. 

In the episode today Kevin talks about how his adventures, like doing 240-mile endurance races prepared him to tackle all kinds of challenges in his life. Including a life alternating condition.

The lessons here are about challenge and adversity are useful in business and life, so please enjoy this entertaining and enlightening conversation with Kevin Crowe.

Mar 7, 2022

Today on the Evolved Radio Podcast, I’m chatting with Catherine Mattaskie, founder of The Performance Company. Catherine and I talk about a topic that is important to everyone, learning. 

Everyone spends huge part of their life learning, but we’re making a mistake in our approach to learning. You may have heard the terms “Visual Learner,” but in fact, there are many more modalities that we can leverage. If we understand how we learn and process information, learning becomes easier and our ability to acquire and use the information we’re learning grows dramatically. 

Understanding these learning modalities is crucial in business as well. Knowing how your staff, your peers, and your clients learn can be a massive competitive advantage for your ability to communicate. 

So let’s dive in with Catherine as we discuss how to unlock your Inner Genius.

Aug 16, 2021

Today on the podcast I'm joined again by Eric Rieger of Webit.

Eric and I are chatting about the important topic of Mental health. It's a heavy topic, but one that doesn't get enough of the spotlight. The IT industry can be an extremely challenging field. Lots of demands, risks, and an extreme pace of change. Now after almost 2 years of a pandemic, the cracks are starting to show in even the most stoic of us all.

In the conversation today, Eric shares his challenges with mental health. We also chat about some management practices that can help.

So if you're struggling with a mental health challenge or even if you're not there's great info for everyone in this episode of the podcast. Please relax for an hour zone out and enjoy the episode.

Jun 2, 2021

Today on Evolved Radio I'm chatting with Jay McBain, Principal Analyst at Forrester Research.

Jay is a well-recognized and trusted voice in the IT Channel. He lives and breathes this stuff. He's super passionate about the industry trends and our industry future.

I get Jay's insights on the evolution of the distributors, the role of community in the channel, and his perspective on potential regulation of the IT industry.

Apr 28, 2021

Today on Evolved Radio I joined again by Piers Steel. Piers is a Professor at the University of Calgary. He has an interesting field of study, procrastination.

I had Piers on the podcast a couple of years back in episode 41. We explored the psychological roots of procrastination.

Today Piers and I hit on something that I'm sure you have felt in the past year, Quarantine Procrastination. We also chat about some systems to help you and of course, end up talking about productivity since we're both a bit obsessed with the topic.

Enjoy the discussion and I hope you find it interesting and helpful.

Jan 28, 2021

Today on the podcast I'm speaking with Douglas Fiore with Tech Data.

Doug is a former Microsoft Dynamics business owner who now works as a partner enablement manager for Tech Data. Doug and I discuss some of the opportunities available to Microsoft cloud partners. Dynamics is a growing practice area for many MS partners and if you haven't considered how it could help your business, this podcast will help to highlight the opportunity available.

Jul 3, 2020

On the podcast today, I'm joined by Robert Merki to talk about ADHD.  ADHD is well recognized in modern culture. However, there are also a lot of misconceptions and stigmas associated with the condition. Rob explains his journey in finding he had ADHD, how it affected him, and how he manages.

Rob is a software product director and is currently writing a book entitled ADHD Pro.

Book link: https://adhdpro.xyz/
Twitter link: https://twitter.com/robmerki

Apr 26, 2019

Today on the podcast I'm talking to Piers Steel, Professor at the University of Calgary and author of The Procrastination Equation. Piers has spent years researching the reasons for and impacts of procrastination. Today we chat about the reasons why you fail to follow through despite your best intentions. It's a surprisingly complex topic. A fascinating mixed conversation on self-help, psychology, biology, and productivity. I'm sure you'll find the conversation as fascinating as I did. Enjoy.

Nov 30, 2018

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your organization and how you can grow the skills of your team to ensure everyone's commitment and success.

Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide-ranging and the discussion is fascinating and enlightening.

May 28, 2018

On the podcast today, I'm chatting with Alex Markov, President of Red Key Solutions and CEO of Strategy Overview.

Red Key is a mature and successful MSP in the New York area. Alex and his team work hard to deliver business value to their clients. One of the best way for MSPs to do that is implementing a QBR/TBR. Alex recognized the value in the system they had built and has created a SaaS product called Strategy Overview to help others deliver effective technology planning to their clients.

Apr 12, 2018

Dan Sutton is vocal leader in the BC cannabis industry. Dan started Tantalus Labs, a cannabis production company in 2012. Dan has been a strong supporter of greenhouse based production of cannabis. We talk about the social and financial impact of that approach. We also discuss the fast dissolving social and professional stigmas associated with cannabis. Canada is expected to federally legalize cannabis in 2018. The Canadian market alone is expected to be worth about seven Billion. Dan and his team hope to position sungrown BC bud as a market leader in the industry.

Jan 4, 2018

If you've never heard of Graphene, you can bet you'll be hearing a lot more about it in the coming years.

Graphene is a material that quietly holds the keys to many of our next generation of technological advances. Filtering water at an atomic level, creating impossibly lightweight bulletproof material, building a quantum supercomputer, and powering nanobots. This little-known material called Graphene is central to a series of fascinating technical discoveries.

Today I'm speaking with Dr. Joseph Meany. Dr. Meany is and his colleague, Les Johnson, have written a book about this amazing material.

Nov 26, 2017

Wim Kerkhoff and I talk lean for devops and IT managed services. Wim built a Kanban system for Connectwise Manage

Nov 13, 2017

James built an offshore support team to augment his MSP business. He found the offshore strategy enabled a scaling of his business that he otherwise never could have achieved. As more and more peers asked him how to do the same he recognized a business opportunity and Benchmark 365 was born. James and I discuss his journey, some of the common resistance points around offshoring and how his team integrates with existing MSP businesses.

Oct 7, 2017

Ted is the Chief Revenue Officer at Itopia. Itopia's mission is to make it easy to migrate Windows workspace environments to the cloud.We talk about the evolution of Cloud computing, including Desktop as a Service (DaaS) and using the public cloud for rapidly deploying computing infrastructure. This is a rapidly growing solution in the IT industry enabling providers to spin up remote desktop environments in no time at all. Ted and I also talk about the competition between AWS, Azure, and Google in the public cloud arena.

Mar 23, 2017

Dr. Ray Hsu and I discuss how higher education needs to evolve to best serve students and innovation.

Mar 24, 2016

Interview with Lachlan Turner of Arkinfosec (@ArkInfosec). We discuss the current state of cybersecurity. What hack attacks look like and how the hacker conducts the attacks. How can people and businesses protect themselves? What does the future hold for cyber security?

Some portions of the audio have a slight echo. I'm quickly learning how to properly engineer the audio for future episodes.

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